Privacy policy

HISEKA ENTERPRISES (PTY) LTD ("HISEKA", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, request services, submit enquiries, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Who We Are

HISEKA ENTERPRISES (PTY) LTD provides cleaning products, cleaning services, maintenance services, branding and signage solutions, and related products and services throughout South Africa.

Information We Collect

We may collect the following personal information:

Personal Identification Information

  • Full name
  • Company name
  • Identity number (where legally required)
  • VAT number (for business customers)

Contact Information

  • Email address
  • Telephone number
  • Physical address
  • Delivery address
  • Billing address

Transaction Information

  • Products purchased
  • Services requested
  • Quotations accepted
  • Order history
  • Payment confirmations

Technical Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Referral sources
  • Cookies and similar technologies

How We Collect Information

We collect information when you:

  • Create an account
  • Place an order
  • Request a quotation
  • Book a service
  • Submit an enquiry
  • Subscribe to marketing communications
  • Contact our customer support team
  • Browse our website

How We Use Your Information

We use your personal information to:

Fulfil Orders

  • Process and deliver purchases
  • Provide order updates
  • Manage returns and refunds

Deliver Services

  • Arrange site visits
  • Prepare quotations
  • Schedule and complete services

Customer Support

  • Respond to enquiries
  • Resolve complaints
  • Provide after-sales support

Account Management

  • Create and manage customer accounts
  • Verify customer information

Marketing

Where legally permitted or where consent has been provided, we may send:

  • Promotional offers
  • Product updates
  • Service announcements
  • Marketing newsletters

You may unsubscribe at any time.

Legal Compliance

We may process information to:

  • Comply with applicable laws
  • Prevent fraud
  • Protect our rights and property
  • Resolve disputes

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties including:

Service Providers

  • Courier and logistics partners
  • Payment processors
  • Website hosting providers
  • IT support providers
  • Marketing platforms

Professional Advisors

  • Accountants
  • Auditors
  • Legal advisors

Regulatory Authorities

Where required by law, court order, or government request.

All third parties are required to protect your information and process it only for legitimate business purposes.

Payment Information

Online payments are processed through secure third-party payment providers.

HISEKA does not store complete credit card information on its systems.

Banking information supplied for EFT payments is used solely for payment verification and processing purposes.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember preferences
  • Analyse website traffic
  • Enhance user experience

You may disable cookies through your browser settings, although certain website features may not function correctly.

Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our products and services
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and will become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

HISEKA ENTERPRISES (PTY) LTD

Email: jacques@hiseka.co.za
Telephone: +27 82 750 6132
Website: www.hiseka.co.za