Shipping policy

1. Introduction

This Shipping & Delivery Policy forms part of the Terms of Service of Hiseka Enterprises ("Hiseka", "we", "our", or "us") and explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

2. Contact Information

For any shipping, delivery, or order-related enquiries, please contact us:

Hiseka Enterprises

Email: jacques@hiseka.co.za

Telephone: +27 82 750 6132

Website: www.hiseka.co.za

Physical Address: 29 Steppe Crescent, Burgundy Estate, Cape Town, Western Cape, 7560, South Africa

3. Delivery Areas

We currently deliver products throughout South Africa.

Certain oversized, hazardous, remote-area, or specialised products may be subject to delivery restrictions or additional charges. If delivery to your area is not possible, we will notify you and arrange an alternative solution or refund where applicable.

Cleaning, maintenance, branding, signage, and other on-site services are currently offered primarily within Cape Town and surrounding areas unless otherwise agreed in writing.

4. Processing Times

Orders are typically processed within 1–3 business days after:

• Full payment has been received and verified; and
• Stock availability has been confirmed.

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

Processing times may be extended during peak trading periods, promotional campaigns, supplier delays, or circumstances beyond our reasonable control.

5. Delivery Timeframes

Estimated delivery times are as follows:

These timeframes are estimates only and should not be regarded as guaranteed delivery dates.

6. Delivery Charges

Delivery charges are calculated at checkout based on factors including:

• Delivery destination;
• Weight and dimensions;
• Product category;
• Courier requirements; and
• Special handling requirements where applicable.

Delivery fees are displayed before payment is completed.

From time to time, promotional free-shipping offers may apply subject to specific conditions and exclusions.

7. Order Tracking

Where available, tracking information will be provided once an order has been dispatched.

Tracking updates are supplied by third-party courier providers and may occasionally be delayed or incomplete.

Customers are encouraged to contact us if they experience any issues tracking their shipment.

8. Delivery Requirements

Customers are responsible for ensuring that:

• Delivery information is accurate and complete;
• Someone is available to receive the parcel during business hours;
• Safe and reasonable access is available for delivery.

Failed delivery attempts caused by incorrect addresses, restricted access, or customer unavailability may result in additional delivery charges.

9. Inspection Upon Delivery

Customers should inspect all goods upon delivery.

If a shipment arrives with:

• Visible damage;
• Missing items;
• Incorrect products; or
• Evidence of tampering,

customers should notify us as soon as reasonably possible and preferably within 48 hours of delivery.

Supporting photographs may be requested to assist with the investigation and claims process.

10. Delayed Deliveries

While we endeavour to meet estimated delivery timelines, delays may occur due to factors outside our control, including but not limited to:

• Courier network disruptions;
• Severe weather conditions;
• Public holidays;
• Industrial action;
• Load shedding;
• Supplier delays;
• Road closures;
• High order volumes.

Hiseka Enterprises shall not be liable for delays caused by circumstances beyond our reasonable control.

11. Risk and Ownership

Ownership of goods transfers to the customer once payment has been received in full.

Risk in the goods passes to the customer upon successful delivery to the delivery address provided during checkout.

12. Split Shipments

Where an order contains products sourced from multiple suppliers or locations, we reserve the right to dispatch items separately.

Customers will not be charged additional delivery fees for split shipments unless specifically agreed in advance.

13. Delivery of Services

Where services are purchased, including cleaning services, maintenance work, branding, signage installation, or related services:

• Service dates are subject to availability and confirmation;
• Access to the premises must be provided at the agreed time;
• Delays caused by customer unavailability may require rescheduling;
• Additional charges may apply for work outside the agreed scope.

Specific project timelines will be confirmed separately where applicable.

14. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate.

Hiseka Enterprises shall not be responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses;
• Incorrect contact information;
• Incomplete delivery instructions; or
• Information supplied incorrectly during checkout.

Any additional courier charges incurred due to incorrect information may be charged to the customer.

15. Collection of Orders

Where collection is offered, customers will be notified when their order is ready for collection.

Valid identification and proof of purchase may be required upon collection.

Collection instructions will be communicated directly to the customer.

16. International Deliveries

Unless otherwise agreed in writing, orders placed through our website are intended for delivery within South Africa only.

Should international shipping be arranged, additional freight charges, customs duties, taxes, import permits, and clearance fees remain the responsibility of the customer.

17. Lost or Missing Parcels

If a parcel is believed to be lost in transit, customers must notify us promptly.

We will initiate an investigation with the relevant courier provider.

Resolution timeframes are dependent on the courier's investigation procedures and may vary accordingly.

Replacement or refund decisions will be made following completion of the investigation and in accordance with applicable South African consumer protection legislation.

18. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the Return & Refund Policy before placing an order.

Nothing contained in this Shipping & Delivery Policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

19. Contact Us

Should you have any questions regarding shipping, delivery, or order fulfilment, please contact:

Hiseka Enterprises

📧 Email: jacques@hiseka.co.za

📞 Telephone: +27 82 750 6132

🌐 Website: www.hiseka.co.za

📍 Physical Address: 29 Steppe Crescent, Burgundy Estate, Cape Town, Western Cape, 7560, South Africa

Please Note: Delivery timeframes provided are estimates only and commence once payment has been successfully received, verified, and stock availability has been confirmed.